Delivery & Returns

 


Delivery

 

FREE UK 48 hour tracked delivery on all orders over £30 ordered through our website

 

United Kingdom 24 Hour Tracked                                            £4.50

United Kingdom 48 Hour Tracked                                            £3.50

United Kingdom Express Delivery 1pm                                    £7.50

Europe                                                                                         £9.00

Worldwide                                                                                  £10.00

United Kingdom Large Item Parcel Force 48 Hour                 £15.00



Please note: Orders placed after 3.30pm will not be sent until the next day. Orders placed after 3.30pm on Friday will not be sent until Monday (excluding bank holidays). Large item orders (that are dispatched with Parcel Force) placed after 12noon will not be sent until the next day. Large item orders placed after 12noon on a Friday will not be sent until Monday.


Worldwide Delivery

We ship with Royal Mail International offering a service which ensures your goods arrive promptly and securely. When your order is dispatched you will receive an email enabling you to track the status of your consignment online.

Restrictions & Taxes

It is important to note that you may have to pay custom duties and taxes on the items you purchase and that these local fees are not included in your Otterburn Life invoice. Please check the Royal Mail website for more information about international charges if you are unsure. For US shipping, if the value is under $200 USD you will not have to pay duties, over this amount you will have to pay import tax.

 


Returns & Exchanges

 

Exchanges

We will exchange any item(s) that are returned in an unused, as new condition complete with labels. Items must be exchanged within 30 days of delivery. Please contact us to ensure the exchange item you would like is available. You can then purchase a Royal Mail exchange label on our website for £5.99. If you purchase our exchange label it may take up to 48 hours for this to be emailed to you. Please include the form below when you return your item(s) and obtain proof of postage. We cannot be held responsible for any items lost in transit. Exchanges will not be authorised for items that have had the labels removed or are found to be soiled or used. If your item was delivered by Parcel Force you are unable to return or exchange your item using the Royal Mail label, please contact us for further information.

 

Refunds

We will refund any item(s) that are returned in an unused, as new condition complete with labels. Items must be returned within 30 days of delivery. You can purchase a Royal Mail returns label on our website for £2.99 or pay postage at your local Post Office. If you purchase our returns label it may take up to 48 hours for this to be emailed to you. Please include the form below when you return your item(s) and obtain proof of postage. We cannot be held responsible for any items lost in transit. Refunds will not be authorised for items that have had the labels removed or are found to be soiled or used. If your item was delivered by Parcel Force you are unable to return or exchange your item using the Royal Mail label, please contact us for further information.

 

Faulty Items

If the item you have ordered is faulty please contact us before attempting to return or exchange the item. 01830 5210001. mailorder@otterburnmill.co.uk

 


Otterburn Mills Ltd, Otterburn, Northumberland, NE19 1JT


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