Returns Policy

All Returns & Exchanges

Please request our returns label 01830 521 001 (send via your local Post Office – obtain a receipt for your records) we cannot be held responsible for goods lost in transit whilst being returned to us.  Please include a copy of the order and the completed returns policy note in your parcel. You will be charged £2.99 for all returns (you can pay this by card payment over the telephone or send money via Paypal - we do not accept cheque’s) 

·         Please contact us direct at Otterburn Mill on 01830 521 001 or email (above) and we will check stock availability.

Re  Return of Dog/Pet beds & mats

Ple Please ensure when trying pet beds/mats for size the protective polythene packing is not removed, any bed returned to us soiled or not suitable for resale will incur a 20% handling fee

 Refund

·         We will refund/exchange any item(s) that are returned in an unused, as new condition complete with labels and are returned within 30 days of delivery

·         If you choose to use your own returns method we are unable to refund any return postage or delivery charges (please request our returns label - see above)

Faulty items

·         Please contact us by telephone/email before returning the faulty item (no returns charge)

 If the item(s) that you ordered are not quite what you are looking for, please complete the form below and send it with the item(s) to address above.

 Name:    __________________________________________________________

Order Number:  _________________________Order Date: _________________

Telephone No:  _____________________________________________________

Email address:  _____________________________________________________

Please enter the details of the item(s) you are returning below...

I would like:

A refund  

An Exchange for a similar item       

Please complete the box below detailing the replacement item that you would like.